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Returns & Warranty

At Moosa’m, we focus on quality and customer satisfaction. Please read our warranty and return policy carefully before placing your order.

Warranty Policy

  • All bags come with a 1 Year Warranty from the date of purchase.
  • Warranty covers only manufacturing defects.
  • Warranty does not cover:
    • Damage caused by misuse
    • Cuts or damage from sharp objects
    • Normal wear and tear

Return & Exchange Policy

  • We offer a 7 Days Return/Exchange Policy after delivery.
  • Return/Exchange is not applicable
      • Trolleys
      • Bottles
      • Sale Items

    Important Notes

    • For any Return or Exchange request, customers must first send the product back to us.
    • Delivery charges will be deducted from the refunded amount.
    • Product must be unused and in original condition with packaging.
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